SmartSpa

Smart Spa may collect from you personally identifiable information, such as your e-mail address, name, credit card number, home or work address or telephone number. Smart Spa also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Smart Spa. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Smart Spa for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Smart Spa Web site. With the exception of the referring website address, this information is not tied to personally identifiable information.

At this time, Smart Spa does not host or maintain any online public message boards. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.

Smart Spa uses “login” pages and “registration” forms for administrative and website maintenance purposes only. These login/registration pages are not part of the general audience website.

This Web site contains links to other sites that are not owned or controlled by Smart Spa. Please be aware that we, Smart Spa, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. Smart Spa encourages you to review the privacy statements of Web sites you choose to visit from Smart Spa so that you can understand how those Web sites collect, use and share your information. Smart Spa is not responsible for the privacy statements or other content on Web sites outside of the Smart Spa and Smart Spa family of Web sites.

Smart Spa collects and uses your personal information to operate the Smart Spa website and deliver the services you have requested. For instance, when you request a consultation, sign up for newsletters and product information, and when you purchase products or services on the site. Smart Spa also uses your personally identifiable information to inform you of other products or services available from Smart Spa and its affiliates. Smart Spa may also contact you via surveys to conduct research about your opinion of current products/services or of potential new products/services that may be offered.

Smart Spa does not sell, rent, share or lease its customer lists to third parties. Smart Spa may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Smart Spa may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, process your credit card, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Smart Spa, and they are required to maintain the confidentiality of your information.

Smart Spa maintains relationships with outside service providers for some of the services offered through our site, such as email newsletter signup, delivery preferences and distribution. The information these providers make available may be presented in a "framed" format, where the Smart Spa ‘border’ will surround the pages served by the service provider, or simply on the service provider’s own website. In either case, the service provider is prominently identified. We have made every effort to contract with service providers who adhere to the same privacy standards as Smart Spa. However, please be aware that any information you provide on those framed pages is provided directly to those service providers and is subject to their security and privacy policies. We encourage you to read the privacy policies of these outside service providers because their privacy practices may differ from ours.

Smart Spa keeps track of the Web sites and pages our customers visit within Smart Spa, in order to determine what Smart Spa services are the most popular. This data is used to deliver customized content and advertising within Smart Spa to customers whose behavior indicates that they are interested in a particular subject area.

Smart Spa Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Smart Spa or the site; (b) protect and defend the rights or property of Smart Spa; and, (c) act under exigent circumstances to protect the personal safety of users of Smart Spa, or the public.

The Smart Spa website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Smart Spa pages, or register with Smart Spa site or services, a cookie helps Smart Spa to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Smart Spa Web site, the information you previously provided can be retrieved, so you can easily use the Smart Spa features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Smart Spa services or websites you visit. Cookies assigned by Smart Spa website are not tied to your personally identifiable information.

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We will occasionally send you information on products and services. You can sign up for these emails from us as well as change your delivery preferences. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please see “Choice and Opt-out.”

Based upon the personally identifiable information you provide us, we will send you a welcoming email confirming your information and preferences. We will also communicate with you in response to your inquiries, to provide the services or products you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase or request information regarding a product/service, but do not wish to receive any additional educational material from us, you can indicate your preferences on your consultation request form or product order form. You can also indicate at any time whether you specifically prefer not to be contacted at certain phone numbers, mailing or email addresses. If you no longer wish to receive our newsletter or other educational communications, you may opt-out of receiving them by following the ‘unsubscribe’ instructions included in each newsletter or communication or by emailing us at unsubscribe@smartspastl.com, calling 314-569-0108, or mailing Smart Spa at 11455 Olive Boulevard St. Louis, MO 63141 to opt-out.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Smart Spa secures your personal information from unauthorized access, use or disclosure. Smart Spa secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If your personally identifiable information changes, or if you no longer desire our services or communications, you may correct, update or delete this information by contacting us via info@smartspastl.com or 314-569-0108 at any time. Documentation of prescribed medical treatments or procedures will be maintained in accordance with applicable state and federal laws.

Patients and customers whose photos, comments, and other personally identifiable information that are displayed publicly on the website have given appropriate written consent and photo releases for their use. If you would like to submit a testimonial for our website (with or without photos or personally identifiable information), please email or call us directly at info@smartspastl.com or 314-569-0108 so we may forward to you the appropriate forms. Please keep in mind that the information and photos displayed on the website are ‘in the public domain,’ and as such, may be used by others in ways not intended by Smart Spa.

Smart Spa will occasionally update this Statement of Privacy to reflect company and customer/patient feedback. Smart Spa encourages you to periodically review this Statement to be informed of how Smart Spa is protecting your information. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Smart Spa welcomes your comments regarding this Statement of Privacy. If you believe that Smart Spa has not adhered to this Statement, please contact Smart Spa at info@smartspastl.com, 314-569-0108 or 11455 Olive Boulevard, St. Louis, MO 63141. We will use all commercially reasonable efforts to promptly determine and remedy the problem.